Brickfront Concierge · For Pharmacies
The calls your pharmacy can't get to, answered.
Your phone rings most when the counter is three deep and after you close. A calm, multilingual voice answers every call the moment your team can't — it takes the refill, books the shot, answers the question, and sends anything medical straight to the pharmacist. No hold. No menu. No prescription lost to a ringing phone.
Or email me at [email protected] and I'll show you how it handles a real pharmacy call, in more than one language.
The problem
A ringing phone is a prescription walking out the door.
When a patient calls and no one can pick up — after hours, at the lunch rush, while the pharmacist is counselling someone — the call goes to hold, to voicemail, or nowhere. Many of those patients simply hang up and call the pharmacy down the street. And in a neighbourhood where English is a second language, a phone tree is a wall at the worst moment.
What it does
Answers every call, first ring
No hold, no menu, as many calls at once as come in — after hours, on overflow, whenever the counter can't reach the phone.
Speaks your patients' language
It answers in the patient's own language and switches the moment they do — Punjabi, Mandarin, Cantonese, Arabic, Tagalog, Spanish, and more — so a newcomer family is never stuck in an English phone tree.
Handles the routine work
Takes a refill request, books a vaccination, a MedsCheck, or a pharmacist appointment, and answers hours and the simple questions — so the human queue is freed for the patients who need a person.
Nothing gets dropped
Every call arrives in your inbox as a recording and a written note, so a request never falls through and you have an accurate record of who called and why.
Hear it for yourself
Talk to it the way a patient would.
This is a live demo of the pharmacy concierge — not a recording. Ask it for a refill, ask when it closes, or try it in another language. It answers as a sample pharmacy, never a real one, and every clinical question still goes to the pharmacist.
I'll ask to use your microphone, then speak to it the way a patient would — try it in your language.
Where it stops
It answers and routes. It never plays pharmacist.
Every clinical question — dosing, interactions, side effects, whether something is safe to take — goes straight to your pharmacist, never to the voice. Anything urgent, like a poisoning or a reaction, is sent to 911 or Poison Control. It never gives medical advice, never makes a clinical decision, and never touches a prescription or a patient's records. It is the calm front door, not the counter.
Pricing
Founding pricing, locked for life, for the first pharmacies.
The rates below are the founding rates — locked for life for the first few pharmacies. Claim one now and your price never goes up, for as long as you're with me. Once the founding spots are taken, standard pricing applies.
Core
$599/mo founding
$750/mo standard
- After-hours and overflow answering
- Refill requests and appointment booking
- Answers in your patients' languages
- Recording and transcript of every call
- Clinical questions routed to the pharmacist
Plus
$999/mo founding
$1,250/mo standard
- Everything in Core, around the clock
- Vaccination and MedsCheck booking flow
- Warm transfer to the pharmacist
- Call analytics and reporting
- Priority support
One-time setup from $1,500, waived for founding pharmacies on annual prepay. Multiple locations are priced per location, with a group discount. Tell me your call volume and the languages you need and I'll quote it exactly.
Hear it answer
your kind of call.
Give me fifteen minutes and I'll show you how it handles a real pharmacy call, in more than one language. If it wouldn't take pressure off your counter, you've lost a quarter of an hour.