Brickfront Concierge · for immigration firms
A calm, multilingual voice that answers when you can't.
A front desk for your immigration practice, so no client is lost to voicemail while you're in a consultation or at a hearing. It answers in their language, takes the intake, books the consultation, and sends anything that needs legal judgement straight to you. It never gives advice. I build and run all of it, start to finish.
Or call the demo line right now: (647) 250-0214. It answers as a sample firm.
- Caller
- Simran K.
- Callback
- (416) 555 0134 · read back, confirmed
- Language
- Punjabi
- Matter
- Spousal sponsorship
- Next step
- Consultation booked · Tuesday 10:30 am
In the firm's inbox 58 seconds after hang-up. The caller asked if her husband qualifies; Sofia answered, in Punjabi: "That is for the licensed consultant, so I will not guess. Let me book you in so you get a real answer."
Why it matters
Why it matters
A missed call is a client who retains the firm that answered. Immigration is time-sensitive and high-stakes, and when English is the caller's second language, a phone tree is a wall at the moment they most need a person.
How it works
Three steps.
01
A client reaches out
The voice answers in seconds, in the language they are speaking, on the phone or on WhatsApp, whether that is after hours, during a hearing, or while you are with another client.
02
It intakes or it routes
It gathers the name, number, and what they need, and books a consultation on your calendar. Anything that needs legal judgement goes straight to you, and an urgent matter, like a detention or a deadline, reaches you right away.
03
You get the note
A clean recording and a written intake note land in your inbox within a minute. No high-value lead is dropped, and your team is freed for the work only they can do.
Hear it for yourself
Talk to Sofia the way a client would.
This is a live demo, not a recording. Sofia answers as a sample firm, takes an intake, and books a consultation, in more than one language. Ask her anything a client would, and notice she never gives legal advice. Every question that needs judgement comes to you.
- English
- French
- Punjabi
- Hindi
- Urdu
- Mandarin
- more on request
I'll ask to use your microphone, then speak to her the way a client would. Try it in your language.
A sample call, answered in Hindi, shown here in English
Caller
I got a refusal letter and I don't know what to do.
Sofia
I'm sorry to hear that. I can't advise on it myself, but I'll get you in with the consultant who can. Does the letter have a date on it?
Caller
It says I have fifteen days to respond.
Sofia
That sounds time-sensitive, so let me take your name and number and get you to them right away.
She never gives legal advice, hears the deadline, and gets a worried client to the licensed consultant fast. The legal judgement always stays with you.
On WhatsApp
Your clients already live on WhatsApp. It answers there too.
Newcomers message the way they message family: on WhatsApp, at night, across time zones, often with a photo of a letter. The same voice that answers your phone answers there, in text chats and WhatsApp voice calls, in the client's language. Same rules, same boundary, and every conversation lands in your inbox with the transcript.
A sample WhatsApp chat, exactly as a client would have it
Client
Photo · a letter from IRCC
What does this letter say? What should I do?
Sofia
Hi, you've reached the office on WhatsApp. I'm Sofia, an automated assistant. This conversation is saved for the office's records, and you're welcome to use your own language.
Sofia
I won't read the letter for meaning myself, that is for the licensed consultant, and I'll pass it to the office with your message. Does it mention a date or a deadline?
Client
It says I have until July 20.
Sofia
That sounds time-sensitive, so I'm flagging this for the team right away. What number can they reach you at?
She never reads, summarises, or translates a document, in any language. The photo goes to you, the deadline makes it urgent, and the client hears a calm next step instead of silence. And every chat opens the way this one does: saying plainly that she is an automated assistant and the conversation is saved.
Texts, calls, voice notes
WhatsApp voice calls and text chats are answered by the same desk, and a voice note is treated like a call. One intake, one calendar, one inbox.
Documents are routed, never read
A photo of a letter or a form is passed straight to your firm. It is never interpreted, summarised, or translated for meaning, and a deadline turns the chat urgent.
Calls only, if you prefer
If your team likes texting clients themselves, a calls-only setting leaves messaging untouched. WhatsApp calls reach the desk, and nothing about how you text today changes.
You can text it live on the 15-minute call, in your language, from your own phone.
Where it stops
It intakes and routes. It never gives legal advice.
Every question that needs legal judgement, whether someone qualifies, what to file, or how to respond to a refusal, goes straight to you or your regulated representative, never to the voice. In Canada it is an offence under section 91 of IRPA to give immigration advice for a fee without a licence, and this voice is built to stay firmly on the right side of that line. It is the calm front door, not the consultation.
What it does
Answers in the caller's language, gathers the name, number, and what they need, books the consultation, and flags urgent matters to you right away.
What it never does
It never advises, never quotes an outcome, and never touches a client file. Anything that needs judgement is yours, by design.
How you verify it
Every call arrives in your inbox recorded and transcribed, so you can read exactly what was said, word for word.
Recording is disclosed at the start of every call. How call data is handled
Pricing
Founding pricing, locked for life, for the first firms.
Three plans, all answering in your clients' languages. Basic to never miss a call, Premium for the full intake desk, Firm for the whole practice with no minute caps. Founding rates are locked for life for the first few firms; once the founding spots are taken, rates rise.
Basic
$399/mo standard
$299/mo
Founding rate, locked for life
Never miss a call
- Answers in your clients' languages
- After-hours and overflow coverage
- Records and transcribes every call
- Takes the caller's name, number, and what they need
Premium
$1,199/mo standard
$899/mo
Founding rate, locked for life
The full intake desk
- Everything in Basic, around the clock
- Full intake and consultation booking
- New-matter screening you define
- Warm transfer, analytics, and priority support
Firm
$1,999/mo standard
$1,499/mo
Founding rate, locked for life
The whole practice, no caps
- Everything in Premium
- Unlimited minutes, never an overage
- Up to three offices on one desk
- First in line for support and new capabilities
All prices in Canadian dollars. Basic includes 300 minutes a month and Premium includes 1,200, with additional minutes at $0.40 each; Firm has no minute caps within fair professional use. One-time setup is $500 per office, waived for founding firms on annual prepay. Additional offices on Basic or Premium are priced per location, with a group discount; Firm includes up to three.
The trial starts with a 15-minute call, so I can point your after-hours line at her with you. No card needed.
Questions firms ask
Asked plainly, answered plainly.
Is this giving my clients legal advice?
No. It answers, takes the intake, books the consultation, and routes anything that needs judgement to you. It never says whether someone qualifies, recommends a program, predicts an outcome, or interprets a letter. It is built to stay on the right side of section 91 of IRPA.
What languages does it handle?
English, French, Punjabi, Hindi, Urdu, Mandarin, and more on request. The caller's language is picked up at the start of the call.
Does it answer on WhatsApp?
Yes. The same voice answers WhatsApp voice calls and text chats, in the same languages, with the same boundary, and it treats voice notes like calls. It never reads a document for meaning: a photo of a letter is passed to you, and any deadline mentioned with it is flagged urgent. Every chat opens with a plain disclosure that it is an automated assistant, and the conversation is saved to your inbox like a call. If you prefer, a calls-only setting leaves texting exactly where it is today, with your team.
Where do the calls and the data go?
Every call is recorded and transcribed, disclosed at the start, and lands in your inbox. The recordings and transcripts belong to your firm. See the privacy page for how call data is handled.
What happens with an urgent caller, like a detention or a deadline?
It takes a callback number first, then routes straight to you right away. It never advises on the deadline or interprets it.
What does setup involve?
I point your after-hours or overflow line at the voice, configure it for your firm, and you hear it on a 15-minute call. Founding pricing is locked for life, and there is a 14-day free trial with no card.
What does the one-time setup fee cover?
Configuration for your firm: your greeting and hours, your languages, your escalation rules for urgent matters, your booking calendar, and a test call with you before a single client hears it. It is $500 per office, waived for founding firms on annual prepay. The trial needs none of it: no card, no setup.
What does unlimited mean on the Firm plan?
No minute counting and no overage, ever, within fair professional use. Fair professional use means the real call volume of a practice with up to three offices, not a call centre. If a month runs heavy, nothing changes. If usage ever looks like a different business entirely, I talk to you first.
How is this different from an answering service or a generic AI receptionist?
A human answering service bills by the minute and answers in English, sometimes Spanish. A generic AI receptionist is inexpensive because it is generic: built for any business, one or two languages, no legal boundary. This is built for immigration practices only. It answers in the caller's language, never gives immigration advice, and delivers the recording, transcript, and intake note of every call. That focus is what the price buys.
No client should be lost to voicemail.
I'm Brent Thompson, and Brickfront Studio is one person, me. I build the voice, I set it up for your firm, and I'm the one who answers if anything is ever off.